Privacy Policy

Introduction

Twin Lakes Resort (referred to as “we,” “our,” or “us”) is committed to protecting your privacy. This Privacy Policy outlines the types of information we collect, how we use it, and the steps we take to ensure your information is handled appropriately.

Information We Collect

1. Personal Information:

  • Contact Information: Name, email address, phone number, and postal address.
  • Booking Details: Dates of stay, preferences, and special requests.
  • Payment Information: Credit card details and billing information.

2. Non-Personal Information:

  • Usage Data: Information on how you interact with our website and services, including IP addresses, browser type, and operating system.
  • Cookies: We use cookies to improve your experience on our website.

How We Use Your Information

1. To Provide Services:

  • Process and manage your bookings and reservations.
  • Communicate with you regarding your stay and respond to inquiries

2. For Marketing and Promotions:

  • Send you promotional offers, newsletters, and updates about Twin Lakes Resort.
  • Conduct surveys and gather feedback to improve our services.

3. To Improve Our Services:

  • Analyze usage data to enhance the functionality and user experience of our website.
  • Monitor and prevent any fraudulent or illegal activities.

Information Sharing and Disclosure

1. With Third-Party Service Providers:

  • We may share your information with third-party service providers who assist us in operating our business and providing our services (e.g., payment processors, marketing agencies).

2. Legal Requirements:

  • We may disclose your information if required by law or in response to valid requests by public authorities.

Data Security

  • We implement appropriate security measures to protect your personal information from unauthorized access, disclosure, alteration, and destruction. Despite these measures, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

Your Rights

1. Access and Correction:

  • You have the right to access and correct your personal information held by us.

2. Opt-Out:

  • You can opt out of receiving marketing communications from us at any time by following the unsubscribe instructions included in such communications.

3. Data Deletion:

  • You can request the deletion of your personal information, subject to certain legal obligations.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date. We encourage you to review this Privacy Policy periodically.

Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:

Twin Lakes Resort
11200 South Century Dr
La Pine, OR 97739

Phone: 541-382-6432

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