Reservation Policies
How to Reserve, Advance Notice, and Confirmation Details
As a family-owned and operated seasonal business in a remote location, we rely on your commitment to fulfill your reservation. Our cancellation policy is detailed on our website and in all confirmation emails. We understand the importance of your vacation and strive to make it exceptional. Unforeseen events, from illness to forest fires, may arise. We recommend purchasing trip insurance to protect against these unexpected situations.
Deposits & Cancellations
Booking Your Stay
To reserve a cabin or RV site, call us at 541-382-6432 or book online. A 50% deposit of the total stay cost is required at the time of reservation, with the balance due upon check-in.
Cancellation Policy
- Cancellations made at least 30 days before check-in will receive a refund minus a $25 processing fee.
- Cancellations within 30 days of check-in will forfeit the deposit.
- Cancellations within 72 hours of check in will forfeit the total full payment of the reservation.
- If booking within 7 days of check-in, full payment is required.
Note: Prices exclude an 8% Deschutes County Lodging Tax and a 1.5% Oregon State Lodging Tax. Prices are subject to change without notice.
Reservation Policies and Deposits
To reserve a cabin or RV site, call us at 541-382-6432 or book online.
Deposit Requirements
A 50% deposit of the total stay cost is required at the time of reservation, with the balance due upon check-in.
Payment Methods
We accept credit card payments for your convenience. Cash payments are not accepted.
Cancellations: Timelines & Fees
At Twin Lakes Resort, we understand that plans can change. To cancel your reservation, please contact our reservations team at least 72 hours prior to your scheduled arrival. Cancellations made prior to 30 days before check-in will result in a refund minus a $25 processing fee.
Cancellation Policy
- Cancellations made at least 30 days before check-in will receive a refund minus a $25 processing fee.
- Cancellations within 30 days of check-in will forfeit the deposit.
- No shows or cancellations within 72 hours of check-in will be charged the full cost of the reservation.
- If booking within 7 days of check-in, full payment is required.
No Refunds for:
- Late arrivals
- Early departures
- Poor weather
Note: Prices exclude an 8% Deschutes County Lodging Tax and a 1.5% Oregon State Lodging Tax. Prices are subject to change without notice.
Pet Policies: Guidelines for bringing pets, including restrictions & fees.
- Limit of 2 pets per cabin or RV site.
- Dogs must be leashed or inside the cabin at all times.
- Do not leave dogs unattended or tied up outside.
- Owners must clean up after their pets, including messes outside the cabin area.
- Pet fee: $20 per pet, per night in cabins.
Guest Responsibility for Damages and Cleaning
At Twin Lakes Resort, we expect our guests to treat our property with respect and care. Any damages or excessive cleaning required as a result of guest actions will be charged accordingly.
If a cabin or RV site requires extra cleaning beyond normal use, a $75 fee will be charged to your credit card on file.
Departure Clean-Up Instructions
RV Sites:
• Remove all trash from fire pits.
• Clean up peanut shell piles.
• Rinse the sewage receptacle.
• Remove all leveling materials.
Cabins:
• Wash all dishes and wipe down surfaces.
• Pile all towels near the front door (do not strip beds).
• Take garbage bags to the dumpsters provided.
• Turn heaters to low and turn off all lights.
Resort Guidelines for a Safe and Enjoyable Stay
To ensure a safe and enjoyable experience for everyone at the resort, we kindly request all guests to adhere to the following guidelines:
Quiet Time
Begins at 10pm. Please respect the other resort guests.
No Smoking
No smoking in cabins.
Campfires
- Fires must be small and always attended.
- Fires must be in designated fire pits, which may not be moved.
- Unattended fires will result in immediate eviction.
Maintenance Issues
Report any issues to the Twin Lakes General Store.
We appreciate your cooperation and look forward to making your stay at Twin Lakes Resort a memorable one!
